Flower Diffuser Gift Set

Whispering Oils Return & Refund Policy

At Whispering Oils, we take great pride in the hand-crafted quality of our diffusers and essential oil blends. If you are not entirely satisfied with your purchase, we are here to help.

Returns and Exchanges

• Defective or Damaged Items: Under the South African Consumer Protection Act, you have a 6-month implied warranty on all products. If your diffuser is faulty or your oil arrives leaking, you are entitled to a repair, replacement, or full refund.

• Change of Mind: You may return unused and unopened products within 14 days of delivery.

• Custom Blends: Please note that personalized or custom-made oil blends cannot be returned unless they are defective.

Conditions for Returns

• Oils: For hygiene and safety reasons, essential oil bottles must still have the original tamper-evident seal intact.

• Diffusers: Must be returned in their original packaging with all included accessories (cables, manuals, etc.).

• Proof of Purchase: A valid receipt or order number is required for all returns.

Refund Process

• Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.

• Payment: Approved refunds will be processed via your original payment method or EFT within 7 to 10 business days.

• Shipping Costs: Whispering Oils will cover shipping for defective items. For "change of mind" returns, the customer is responsible for return shipping fees.

Whispering Oils Shipping Policy

At Whispering Oils, we want to ensure your hand-crafted diffusers and oils arrive safely and promptly. We take great care in packaging every order to ensure your items are protected during transit.

Shipping Methods & Rates

• Courier Partners: We ship nationwide using Paxi and Pudo services.

• Flat Rate: A standard shipping fee of R120 per parcel applies to all orders.

• Delivery Time: Packages typically arrive within 3 – 5 business days after dispatch.

Handling & Dispatch

• Careful Packaging: Each order is packed with the utmost care using protective materials to keep your oils and diffusers secure.

• Processing Time: Please allow 1 – 2 business days for us to prepare and hand-bottle your order before it is collected by the courier.

• Tracking: Once your parcel is dropped off at a Paxi or Pudo point, you will receive a tracking number via email or SMS to monitor its progress.

Collection Points

• Pudo: Your parcel will be delivered to your chosen Pudo locker or your doorstep, depending on the service selected at checkout.

• Paxi: Your parcel will be delivered to your selected PEP, Shoe City, or Tekkie Town branch for collection.

📍 Important Notes

• Shipping times may be slightly longer during public holidays or peak seasonal periods.

• Please ensure your cellphone number and collection point details are 100% correct to avoid delivery delays.